FAQ & Support - How can we help you?
Read the questions and answers carefully! Do you still need help after reading the "FAQ"?
Feel free to reach out to our customer service. The contact information can be found below strong> the "FAQ".
Balance & History
- What is the Inonebox Concept?
- How much does a Inonebox cost?
- When is the first repeat payment?
- How does the Money Back Guarantee work?
- When will I receive my Try-Out Box?
- Does the Inonebox take my preferences into account?
- Is that first box really €5?
- Can I pause my Inonebox membership?
- How do I create my new "custom" Inonebox?
- Where is my Box?
- How often do I receive this amazing Inonebox?
- Can I change the bankaccount or creditcard I pay with?
- Are there cancellation costs or other hidden fees?
- When do I receive the repeat boxes?
- Where can I find my subscription ID?
- How can I cancel my Inonebox membership?
- How do I pay for my failed Inonebox payments?
- How can I edit my shipping address?
- My code does not work, what to do?
- Can I return my box if I am not satisfied with it?
- What is the delivery time of my self made box?
- I received a broken product, what to do?
- Can I track my order?
Our customer service will gladly help you!